Shipping & Returns

PRODUCTION TIME

Most of our items are made to order. Occasionally there will be pre-made, ready to ship items available and will be clearly marked as such. Our made to order items are made with the utmost care and attention to detail. Because of this, some items take a bit longer in production but are well worth the wait. If you need your order by a specific date, please note that date on your order. Current processing times are as follows:

Availability                                            Production Time

Ready to Ship (Pre-made)                        Next business day*

Made to Order  (Custom-made)           3 - 6 business days*

*Our production time is subject to change during peak seasons. We are unable to guarantee delivery dates on orders shipped through USPS.

DIGITAL PROOFS

Digital proofs are available upon request when adding the item to your cart. Once your order has been placed you will receive a digital proof to your billing email within 2-3 business days. Once the final proof has been approved, your order will ship within 3-6 business days. Each order may receive up to two digital proofs per image. Three or more proofs will incur an additional fee.

Digital proofs may increase production time if revisions need to be made or if approval is delayed.

SHIPPING TIME

Once your order is processed, it will be carefully packed and shipped. You will receive an email with your tracking information once the package has shipped. Transit times below are an estimation provided directly by the carrier and may vary depending on holidays, weather or unexpected carrier delays. We are not responsible for your order once it is shipped and in the hands of the carrier. Each order is insured for up to $100.  

Shipping Method          Transit Time               

USPS First Class           2 - 5 business days         

USPS Priority               1 - 3 business days          

FedEx 2DAY                 2 business days  

FedEx Overnight        1 business day

USPS International    10 - 20 business days*     

USPS International    5 - 15 business days*

(Canada)          

*International transit times may vary due to customs clearance and other variables that are out of our control.

*Customers are responsible for all duty fees issued by their respective country.

CANCELLATION POLICY

Cancellations are excepted within 12 hours of purchase with no fee. If you request a cancellation outside of that timeframe, fees will apply.

Custom orders are not eligible for cancellations once the payment has been made.

Time Frame                              Fee                  

Prior to packing/shipping             20%    

After receiving digital proof         30%    

After approving digital proof        40%

6 hours after approving proof       80%    

RETURN & EXCHANGE POLICY

We do not accept returns or exchanges.

If there is a problem with your order, please send us a message and photos showing the problem in detail. If it our error, we will either correct and resend the item or refund the purchase price.